Report on the activities of the State Institution "Office of the Akim of Masak Rural District" on the provision of public services for 2020
The main activities of the State Institution "Office of the Akim of Masak rural district" on the provision of public services:
- provide public services in accordance with the standards of public services;
- create the necessary conditions for persons with disabilities to receive public services;
- provide complete and reliable information about the procedure for providing public services to service recipients in an accessible form;
- improve the skills of employees in the provision of public services;
- consider complaints of service recipients and inform them of the results of the review within the time limits established by law;
- inform on request of service recipients about the stage of execution of the state service;
- take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients;
Information about the service provider: GU "Office of the Akim of Masak rural district", postal address: 040446, village K.Ultarakova, Abay Street No. 1, Enbekshikazakh district, Almaty region.
Information on public services rendered in 2020:
The office of the Akim of Masak rural district in 2020, according to the register of public services, provided 6 (six) types of public services:
- Placing children of preschool age (up to 6 years old) on the waiting list) for referral to preschool organizations;
- Issuing a decision to change the purpose of the land plot;
- Provision of a land plot for the construction of an object within the boundaries of a locality;
- Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions);
- Putting on the queue for obtaining a land plot;
- Sale of a land plot in private ownership at a time or in installments
The number of employees whose functional responsibilities are assigned to the provision of public services and approved by the order of the akim of the rural district – 2 specialists. On the website of the akim of the Enbekshikazakh district, the phone numbers of specialists and the days of reception are posted. Conducting internal control over improving the quality of public services is entrusted to the Deputy akim of Masak rural district Zhakabay R. R., by order No. 3 of October 29, 2019, and responsible for the timely submission of reports on the provision of public services to the district akimat is assigned to the chief specialist R. R. Itamova.
- Total number of public services rendered in 2020 – 11,
-the number of public services on a free basis-11, on a paid basis-no, the number of public services rendered in paper form-11, the number of public services rendered through the self-service sector with access to the e-government portal-688. During the reporting period, there were no complaints from service recipients about public services. There were no violations in the provision of public services. During the reporting year, there were no complaints from service recipients regarding the provision of public services. There were no violations in the provision of public services.
- Number of approved standards – 6.
In the building of the district akim's office, a stand with information on the procedure for providing public services is posted, and in order to ensure the availability of the "Electronic Government" portal for receiving public services, a "Self-service Corner" equipped with all necessary office equipment is installed in the office, which is located on the first floor. The mayor's office has a children's corner, a call button and a parking lot for people with disabilities, a dispenser, Braille for visually impaired people.
To ensure the transparency of the process of providing public services, the district conducts explanatory work among the population by showing training videos on the procedure for obtaining public services in electronic form and distributing brochures on the rights of service recipients to receive public services and the procedure for appealing the quality of public services.
For the period of 2020, 6 articles were published in the newspaper "Enbekshikazakh" and on the website of the district akim to explain to the population the advantages of receiving public services and receiving public services in electronic form.
In 2020, the specialists of the State Institution "Office of the Akim of Masak Rural District" held seminars and actions with the participation of 555 citizens of the rural district to receive high-quality public services through the" Electronic Government for Citizens " Egov, through a free service for obtaining electronic certificates by third parties, using a one-time password, that is, without visiting the PSC and using EDS, as well as through the service in the messenger, TelegramEgovKzBot, about the possibility of obtaining electronic services through the self-service corner in the akimat.There was also an explanation about the mobile application "Digital agent" - "evaluate the quality of public services in real time".
The number of events held is 10.
Akim of Masak rural district E. Nurmakhanov