Report on the activities of the state
institutions " Office of Akim of Karaturik rural district»
for public services in 2020.
The main directions of public services provided by the State Institution " Office of the Akim of the Karaturik rural district»:
- provision of public services in accordance with the standards of public services;
- creating the necessary conditions for people with disabilities to receive public services;
- providing complete and reliable information in an accessible form about the procedure for providing public services to service recipients;
- professional development of employees in the field of public services;
- take measures against violations of the rights and legitimate interests of service recipients.
Public services in 2020: in 2020, the office of the akim of the Karaturyk rural district provided 8 types of public services;
Placing children of preschool age (up to 7 years old) on the waiting list) for admission to preschool organizations;
Issue of a certificate confirming that the applicant (family) belongs to the recipients of targeted social assistance;
Providing free travel and return for children living in remote rural areas to educational institutions;
Making a decision on changing the purpose of the land plot;
Provision of land plots for the construction of objects within the boundaries of the locality;
Acquisition of rights to state-owned land that does not require bidding (contests, auctions);
Queuing for a land plot for residential housing;
Sale of a land plot that was previously transferred to land use.
Questions of public service are included in the functional duties of 3 specialists, approved by the order and the contact phone numbers of these specialists are indicated, the dates of admission on the official website of the akim of the Enbekshikazakh district. Collection of information and reports on internal control over the quality of public services sending them to the office of the akim of the district by the order of the akim of the rural district is entrusted to the chief specialist Kabulova G.
A total of 57 public services were provided in 2020.
The number of public services rendered through the state corporation is 106.
Public services provided free of charge - 57, paid services-no,
the number of public services rendered in paper form - 57,
the number of approved public service standards is 8.
In the building of the district akim there is 1 stand with the standards of public services for informing the population. Sources and places of access to information on the procedure for providing public services: information materials are posted in the building of the akim of the Karaturik rural district. Special measures were taken to improve the skills of employees in the field of public services, including regular meetings on training standards of public services (5 minutes) and 10 articles in the district newspaper "Enbekshikazakh" and the official website of the akim of the Enbekshikazakh district. During the reporting period, there were no complaints from service recipients about public services. There were no violations in the provision of public services.
In order to improve the quality of public services in the Karaturyk rural district, create favorable conditions for service recipients, and reduce corruption risks, an office on the 1st floor of the administrative building has been prepared. In this office there is a "self-service corner" with access to the e-government portal. There is a children's corner, a call button for people with disabilities, parking, comfortable seats, a water dispenser. Specialists of the office of the akim of the Karaturik rural district regularly carry out work on training the population in the skills of obtaining e-government services.
Specialists of the akim's office of the Karaturik rural district regularly hold events to improve the digital literacy of the population in shopping centers of the rural district, general education schools and preschool institutions.