Report on the activities of the State Institution "Office of the Akim of Zhanashar rural District" on the provision of public services for 2020
1. General provisions
The main activities of the State Institution "Office of the Akim of Zhanashar rural district" on the provision of public services:
- provides public services in accordance with the standards and regulations of public services;
- create the necessary conditions for persons with disabilities to receive public services;
- provide complete and reliable information about the procedure for providing public services to service recipients in an accessible form;
- improve the skills of employees in the provision of public services;
- consider the complaint of service recipients and inform them of the results of the review within the time limits established by law;
- inform on request of service recipients about the stage of execution of the state service;
- take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients;
Information about the service provider:
State Institution " Akim's Office Zhanashar rural district", postal address: 040425, Zhanashar village, Kuziev street No. 66, Enbekshikazakh district, Almaty region.
Information on public services rendered in 2020:
The office of the Akim of Zhanashar rural district in 2020, according to the register of public services, provided seven
types of public services:
Sale to private ownership of land previously granted for land
use provision of free transportation to educational organizations and back home to children living in remote rural areas
placing children of preschool age (up to 7 years old) on the waiting list) for referral to preschool organizations
On the provision of a land plot for the construction of an object within the boundaries of a locality .
Putting on the queue for obtaining a land plot -12
Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)-3
Issuing a decision to change the purpose of the land plot
- Number of services rendered - 15
- The number of public services provided through the PSC - no
- the number of public services provided free of charge - 15
not on a paid basis.
- the number of public services rendered in paper form - 15
- the number of approved standards-7, regulations-7.
Working with service recipients
In the building of the district akim's office, 2 stands with information on the procedure for providing public services are posted. To ensure the transparency of the process of providing public services, the district conducts explanatory work among the population by showing training videos on the procedure for obtaining public services in electronic form and distributing brochures on the rights of service recipients to receive public services and the procedure for appealing the quality of public services, surveillance cameras are installed.
For the period of 2020, the newspaper "Enbekshikazak" and the website of the district akimat of the rural district published articles on explaining the receipt of public services for the population and the advantage of obtaining public services in electronic form, as well as held 4 seminars on explaining the legislation on public services.
Specialists of the State Institution "Office of Akim of Zhanashar Rural District", held in 2020 fairs, actions in real time with the participation of 890 citizens of the rural district on obtaining high-quality public services through the" electronic government for citizens " Egov, through a free service for obtaining electronic certificates by third parties, using a one-time password, that is, without visiting the PSC and using EDS, as well as through the service in the messenger, TelegramEgovKzBot, about the possibility of obtaining electronic services through a self-service corner in the building of the akim's office of the Zhanashar rural district . On an ongoing basis, an explanation is provided about the mobile application "Digital agent" - "evaluate the quality of public services in real time".
In April 2020, a report on the activities of the State Institution "Office of the Akim of Zhanashar Rural District" on the provision of public services for 2019 was posted on the website of the district akim.
Control over the quality of public services
For the period 2020, there were no complaints from service recipients regarding the provision of public services.
For further efficiency and increasing the satisfaction of service recipients with the quality of public services, it is necessary to specify the services at the place of residence of citizens.
Akim of Zhanashar rural district Zh.Kurametov