Report on the activities of the State Institution "Office of the Akim of the Shelek Rural District" on the provision of public services for 2020
General provisions
The main activities of the State Institution "Office of the Akim of the Shelek rural District" on the provision of public services:
- provide public services in accordance with the standards and regulations of public services
- create the necessary conditions for persons with disabilities to receive public services
- provide complete and reliable information about the procedure for providing public services to service recipients in an accessible form
- improve the skills of employees in the provision of public services
- consider complaints of service recipients and inform them of the results of the review within the time limits established by law
- inform on request of service recipients about the stage of execution of the state service
- take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients.
Information about the service provider: State Institution "Office of the Akim of the Shelek rural district", postal address: 040462, Shelek village, 40 Zhibek Zholy street
Enbekshikazakh district, Almaty region.
Information on public services rendered in 2020:
The office of the Akim of the Shelek rural district in 2020 according to the register of public services provided seven types of public services:
placing children of preschool age (up to 6 years old) on the waiting list) for referral to preschool organizations,
the provision of free transportation to the General education organizations, and back home to children living in remote rural areas,
turn registration on the land,
the results of the decision to change the purpose of land,
provision of land for construction of the facility within the boundaries of the settlement,
selling to private property of land formerly granted to land use,
the acquisition of rights to land plots which are in state ownership, does not require bidding (tender, auction).
Number of public services rendered -187
placement of preschool children (up to 6 years old) on the waiting list) for referral to preschool organizations-no
provision of free transportation to educational organizations and back home to children living in remote rural areas-29
placing on the waiting list for a land plot - 132
issuing a decision to change the purpose of the land plot-11
provision of a land plot for the construction of an object within the settlement-no
sale to private ownership of a land plot previously granted for land use - -
acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions) - 15
Number of public services rendered through the PSC – 38
The number of public services provided on a free basis - 187, on a paid basis-no
The number of public services rendered in paper form - 187
Number of approved standards - 7, regulations-7
The most popular public services in the Shelek rural district are: putting on a waiting list for a land plot, providing free transportation to educational organizations and back home to children living in remote rural areas.
Working with service recipients
In the building of the district akim's office, 2 stands with information on the procedure for providing public services are posted. To ensure the transparency of the process of providing public services, the district conducts explanatory work among the population by showing training videos on the procedure for obtaining public services in electronic form and distributing brochures on the rights of service recipients to receive public services and the procedure for appealing the quality of public services, surveillance cameras are installed.
For the period of 2020, in the newspaper "Enbekshikazak" and on the website of the akim of the district, the akimat of the rural district published 5 articles on explaining the receipt of public services for the population and the advantage of obtaining public services in electronic form, as well as held 10 seminars on explaining the legislation on public services.
Specialists of the State Institution "Office of the Akim of the Shelek Rural District", held in 2020 1 fair and 12 actions in real time with the participation of 338 citizens of the rural district on obtaining high-quality public services through the" electronic government for citizens " Egov, through a free service for obtaining electronic certificates by third parties, using a one-time password, that is, without visiting the PSC and using EDS, as well as through the service in the messenger, TelegramEgovKzBot, about the possibility of obtaining electronic services through the self-service corner in the akimat.There was also an explanation about the mobile application "Digital agent" - "evaluate the quality of public services in real time".
In April 2020, a report on the activities of the State Institution "Office of the Akim of the Shelek Rural District" on the provision of public services for 2019 was posted on the website of the district akim.
Process improvement activities
Provision of public services
To optimize and automate the processes of providing public services, it is necessary to conduct more explanatory work among the population in the district.
Control over the quality of public services:
For the period of 2020goda, 1 complaint was received from a resident of the village of Shelek on the issue of obtaining TSA.
To further improve the efficiency and increase the satisfaction of service recipients with the quality of public services, it is necessary to improve the quality of services provided.
Acting Akim of Shelek rural district: S. D. Abdikhaliyev