«SalyqBot»

In order to implement paragraph 4 of the operational action plan for 2021 of the strategy for the development of the IT sphere of state revenue bodies for 2021-2025, the order of the chairman of the state Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan No. 763 dated 02.12.2021 "on approval of the strategy for the transformation of the activities of the Office "Contact Center" of the Department of public services of the state Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan" of August 31, 2021 was developed and approved.

 

One of the stages of the transformation of the call center is the introduction of a chat bot (hereinafter referred to as a chat bot) in Telegram.

 

Thus, in order to provide the population with prompt assistance in clarifying tax and customs issues, improving awareness and receiving feedback, the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan has been working on the link @"SalyqBot" from March 1 (https://t.me/salyqbot by Direct Link) launched a chatbot in Telegram (hereinafter referred to as"SalyqBot").

 

"SalyqBot" - digital tax consultant owns a database developed on the basis of applications received by Call Centers, which allows the user to quickly get answers to questions asked on tax and customs legislation, along with useful functions without the participation of the operator:

 

- providing the user with information about the absence (presence) of tax arrears;

 

- helps taxpayers to independently calculate the vehicle tax and accrued penalty;

 

- knowledge of the necessary reference information, allows you to use the tax calendar;

 

- can send useful news and messages depending on the interest of the user of an individual or legal entity;

 

- provides users with information on current topics and issues related to the MCC with video lessons and video guides;

 

- allows you to find out information about the amounts paid for legal e