SalyqBot

In order to implement the 4th item of the operational action plan for 2021 of the strategy for the development of the IT sector of the state revenue bodies for 2021-2025, dated August 31, 2021 "On approval of the strategy of transformation of the activity of the Department of Public Services of the Department of Public Services "Communication Center" of the Ministry of Internal Affairs of the Republic of Kazakhstan, dated August 31, 2021 Chairman's order No. 763 dated 02.12.2021 was developed and approved.
One of the stages of the transformation of the contact center is the introduction of Chat-bot (hereinafter - Chat-bot) in Telegram.
Thus, in order to provide urgent assistance to the public in explaining tax and customs issues, improving their awareness and receiving feedback, the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan from March 1 on the link @"SalyqBot" (direct link https://t.me/salyqbot ) launched a Chatbot on Telegram (hereinafter - "SalyqBot").
"SalyqBot" - a digital tax consultant owns a database developed on the basis of requests received by call centers, which allows the user to receive prompt answers to questions on tax and customs legislation, along with useful functions without the operator's participation:
- providing information to the user about the absence (existence) of tax debt;
- helps taxpayers to independently calculate vehicle tax and calculated interest;
- to know the necessary reference information, allows to use the tax calendar;
- can send useful news and messages depending on the interest of the user of an individual or legal entity;
- provides users with information on current topics and issues related to the MCC through video lessons and video guides;
- provides information on paid amounts for legal entities.
The user has the opportunity to constantly evaluate the level of the given response, as well as ask questions, make requests, suggestions or connect directly to the "SalyqBot" operator.