
While elaborating the rules all the problems have been taken into consideration and there have been partly analyzed more than 3000 citizen’s complaints for the managing department’s functions. The project is based on the suggestion of Public Council in Almaty, CAP’s Association and the involved state departments.
The rule is the mechanism of settling down the city’s citizen’s problems as far as many people don’t know their own rights and their responsibilities. The legible procedures have been declared in the rule: the last term of giving the report, making the meeting the written questionnaire. There is offered the separate balance for each MOR and it increases the citizen’s trust to the managing departments. It gives the effect of clarity for the activities of CAP. There is identified the step by step actions of citizens and the managing departments during making the meeting.
There is also strengthened the role of revision commission and it is suggested the order of making the current and the capital repair of houses.
The housing department expects that this rule gives the positive reaction in the field of the housing fund’s situation and gives the impulse for deciding the problem’s decision.
Today the rule has been registered in the department of justice of the Almaty city and it will be functioned from 23 October 2017 years.