In 2021, the Department of the Agency for Civil Service Affairs of the Republic of Kazakhstan in the Aktobe region conducted 15 internal inspections by local executive bodies and 2 preventive measures.
According to the results of inspections of 265 (in 2020 – 12) in the provision of public services, in particular: the Shalkar akimat of the city (85), the Shalkar district Department of Culture and Language Development (68), the Shalkar district Department of Land Relations (Violations were found in the Shalkar district Department of Architecture, Construction and Urban Planning (43), the office of the akim of the Shalkar district (2).
Including:
- Violation of terms of public service - 41 (2020 - 4)
The office of the akim of the Shalkar district - 19, the Shalkar district Department of Culture and Language Development - 10, the Shalkar district Department of Land Relations - 10, the Office of the akim of the Shalkar district - 2
- Public services with an incomplete package of documents - 74 (2020 - 0)
Shalkar district Department of Land Relations - 30, Shalkar District Department of Architecture, Construction and Urban Planning - 30, Shalkar akim's office - 14
- Request for non-approved documents - 40 (2020 - 0)
Shalkar District Department of Culture and Language Development - 34, Shalkar District Department of Land Relations - 6/
- unjustified refusal to provide public services - 2 (2020 - 0) Shalkarsky District Department of Land Relations - 1, Shalkarsky District Department of Architecture, Construction and Urban Planning - 1
- Complaints about the quality of public services - 0 (2020 - 0)
- Other violations - 108 (2020 - 8)
The office of the mayor of the city of Shalkar - 52, Shalkar District Department of Culture and Language Development - 24, Shalkar District Department of Land Relations - 20, Shalkar District Department of Architecture, Construction and Urban Planning - 12/
Violations are primarily related to the lack of proper control on the part of managers, as well as low executive responsibility.
8 employees guilty of violations in the provision of public services were brought to disciplinary responsibility, including administrative fines in the amount of 87.5 thousand tenge against 2 officials.
ICRiAP 31.01.2020 No. 39/approved by the order of the OD in 2021, the local executive bodies of the Shalkar district provided 62 types of services.
According to the results of 12 months of 2021, the total number of services rendered by the MIO of the Shalkar district amounted to 11,546 services.
The share of all services rendered electronically was 83.36% of the total 9,625
It can be noted that the share of electronic services in 2021 increased by 7.49% compared to 12 months of 2020 (12 months of 2020 - 75.81%).
In addition, according to this comparison, the number of services rendered through the State Corporation amounted to 1,644, the share was 14.23%. (12 months of 2020 - 12.43%)
Number of explanatory measures to improve the quality of public services - 8
Coverage of the population with explanatory measures to improve the quality of public services - 41 people.
The number of persons who have completed advanced training courses in public service is 10 people.
3 times in 2021, the State Institution "The Office of the Akim of the Shalkar district" organized a Public Services Fair live on the Instagram page @shalkar_akimat.
By 2021, 2,500 people have been trained in computer and digital literacy in the district. "Self-service corners" serve the population in the offices of akims of 12 rural districts of the district.