Report on public services of local executive bodies of Shalkar district for 2018
According to the Register of Public Services approved by the resolution of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983 (as amended by the resolution of October 12, 2017 No. 637) (hereinafter referred to as The Register), 105 types of public services are provided in Shalkar district.
For 12 months of this year, 72,206 public services were rendered in the district.
The number of public services rendered on paper by service providers (with the exception of those provided through a State Corporation) is 6031.
the number of services rendered by service providers in paper form on an alternative basis, even if it is possible to provide public services through the e-government web portal and (or) a state corporation - 4202 services.
Electronic form through the information systems of state service providers (web portal"electronic government") www.egov.kz, www.elicense.kz number of public services rendered - 61954
The total number of refusals to provide public services during the reporting period is 12 (due to incomplete submission of the list of documents by citizens to the District Department of agriculture, land relations, housing and communal services, passenger transport and highways, employment and social programs). No unjustified returns were detected.
During the reporting period of 2018, no violations of the terms of Public Service were registered. (In August and October 2017,3 facts of non-compliance with the terms of rendering public services were recorded).
During the reporting period of 2018, no complaints about the quality of public services were registered. (In November 2017, 1 case was registered).
Internal control over the quality of public services rendered
For 12 months of 2018, 36 objects were included in the district control measures (25 service providers –M & E, 11 - internal control was carried out in subordinate organizations).
During the internal control, cases of violations of standards and regulations were identified. in the absence of a complete set of documents provided for in the approved standard of Public Services, employees of state institutions were warned about the facts of rendering public services-11, 16.
Explanatory measures to improve the quality of public services rendered
"In addition,46 explanatory events were held to improve the quality of Public Services, "" Fair of Public Services-4 times, ""open days "" -23 times, two videos on the rights of consumers and the use of electronic services were created and posted in social networks, 5 articles were published in the media, 528 people were covered by explanatory measures to improve the quality of public services (more than 480 brochures were distributed)." 8 civil servants took advanced training courses in the field of public services.