Report on the work done in 2019 on public services of the department of shalkar district
According to the Register of Public Services approved by the resolution of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983 (as amended by the resolution of April 22, 2019 No. 217) (hereinafter referred to as The Register), 102 types of public services are provided in Shalkar district.
In total, 70,626 services were rendered in 2019.
The number of public services rendered during the reporting period-total:-the number of services rendered in paper form (except for those rendered through the State Corporation)-2812.
The number of services rendered by service providers (with the exception of those provided through the State Corporation) in paper form is 3412, although it is possible to provide public services through the e-government web portal and (or) a state corporation.
Public services rendered through a state corporation
The number of public services rendered through the state corporation is 4386.
During the reporting period, public services provided on an alternative basis were rendered 6,806 times, including through a state corporation – 4,386 public services, the share of public services provided on an alternative basis was 64.44%.
Public services rendered in electronic form
According to the results of 2019, 60,239 public services were rendered in electronic form, which is 88.82% of the total share of services rendered.
The number of refusals to provide public services during the reporting period is 20 (District Department of employment and social programs and District Department of Agriculture). No unjustified returns were detected.
Facts of violation of the term of Public Service
In the reporting period of 2019, no violations of the terms of rendering public services were registered. During the reporting period, there were no complaints or complaints about the quality of public services received from individuals and legal entities, state bodies (from other sources).
Internal control over the quality of public services rendered
The approved plan for 2019 includes 32 objects of district control measures (23 service providers –M & E, 9 subordinate organizations carried out internal control).
In 2019, cases of violations of standards and regulations were identified during internal control in 32 institutions. In the absence of a complete set of documents provided for in the approved standard of public services, disciplinary measures were taken against 13 specialists providing public services: a warning-8 people, a reprimand-1 person,a strict reprimand - 4 people.
Explanatory measures to improve the quality of public services rendered
"In total, 13 explanatory events were held to improve the quality of Public Services, "" Fair of Public Services-2 times, ""Open Days "" -7 times, reception of the population-4 times, explanatory events to improve the quality of public services covered 159 people (more than 220 brochures were distributed), 14 banners were placed with the digital Agent mobile application, encouraging the use of the assessment of the result of public services rendered." 12 civil servants took advanced training courses in the field of public services.
In February 2019, the "people's office" was opened in Shalkar in a three-story building (with the possibility of serving up to 400 people per day). Within the walls of this building, services of Kazpost JSC, Public Service Center, Technical Services on real estate issues, migration, land cadastre, bailiff, notary will be provided.At the same time, receptions are held in this building in the style of front office and open space within the framework of the project "Aktobe adaldyk alany" with a schedule determined by the heads of local executive bodies.
In May - July 2019, 2,026 people took courses to improve digital literacy.