About public services of the Shalkar district department for 9 months of 2021
According to The Register of Public Services (approved by the Ministry of Internal Affairs of the Republic of Kazakhstan dated 31.01.2020 No. 39/OD), in 2021, local executive bodies of Shalkar district approved 61 types of services, including:
According to the results of 9 months of 2021, the total number of services rendered by M & E of Shalkar district amounted to 9089 services.
Of these, the share of all types of services rendered in electronic form amounted to 83.88%.
In comparison with 9 months of 2020, the share of electronic services in 2021 increased by 8.91% (9 months of 2020-74.97%)
In addition, according to this comparison, the number of services rendered through the State Corporation was 1225, the share of which was 13.48%. (9 months of 2020-8.97%)
At the same time, during the analytical period, the share of the equivalent paper presentation is 1.54% (9 months of 2020 – 1.37%).
For 9 months of 2021,the district akimat carried out 13 internal control measures, the Office of the Akim of Aktobe region-2 internal control and the Department of the agency of the Republic of Kazakhstan for Civil Service affairs in Aktobe region-2 preventive measures.
According to the results of the audit, the number of violations was 265 (2020-12, 2021-265).
(Violation of the terms of rendering public services,provision of public services in case of incompleteness of the package of documents, request for redundant documents, refusal to provide public services without evidence)
According to the results of control measures, the heads of inspection subjects (3 people) and responsible specialists (4 people) of the district were brought to various disciplinary responsibility for violations committed.
In connection with the above, on September 29, 2021, a meeting of the board of the district akimat was considered, and appropriate measures were taken to prevent further violations of the law.
Number of explanatory measures to improve the quality of public services carried out 8 measures
Coverage of the population by explanatory measures to improve the quality of Public Services-41 people.
The number of people who have completed advanced training courses in public services is 10 people.
In October 2021, the state institution "Office of the Akim of Shalkar district" hosted a fair of public services live on the Instagram page @shalkar_akimat.
During the live broadcast, 2 questions were asked in the field of Education, 4 questions of social protection of the population, 2 questions in the field of registration of citizens (civil registration and migration), and 8 questions were answered by specialists.
The Fair of public services was attended by 123 people during the live broadcast. The number of visits is 1956 people.
During the reporting period, together with employees of the regional agency for Civil Service affairs, public monitoring of local executive bodies and the building of the district branch of the state corporation "government for citizens" was carried out. The results of monitoring were considered at a meeting of the public council on September 21, 2021. (it is proposed to provide the building of the service akimat with permanent employees,open a Cardroom in Shalkar)
The agenda of improving the efficiency of local executive bodies of the district in the field of public services is constantly monitored.