Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK local executive bodies of the district (hereinafter referred to as the MIO) provide 63 types of public services to individuals and legal entities.
In total, 3,539 services were rendered in the 3rd quarter of 2021 for 63 types of public services provided in the district (3,998 for the 3rd quarter of 2020).
Of these, 2,430 public services were rendered electronically, the share of electronic public services amounted to 68.7% (for the 3rd quarter of 2020 - 2,845).
In order to increase the availability of electronic services, "self-service corners" have been organized in each rural district, and a special responsible specialist has been approved to provide methodological assistance.
For the 3rd quarter of 2021, public services were provided, in paper form - 160, the share of users of public services in paper form was 4.5%. (For the 3rd quarter of last year, 294 services were provided.)
949 services were rendered through the state corporation, the share of services amounted to 26.8%. (294 services were rendered in the 3rd quarter of last year).
In the district, public services are provided by 6 departments and their subordinate organizations - 1 and 14 akimats of rural districts, 1 office of the mayor of the city.
n/a no.
Local executive bodies
Number of types of services
Number of public services rendered
Total
go
GC
PEP
1
State Institution "Khromtau district Department of Employment and Social Programs"
19
0
116
1484
1600
2
State Institution "Khromtau district Department of Housing and Communal Services, passenger transport and highways"
6
0
0
49
49
3
State Institution "Khromtau District Department of Agriculture and Land Relations "
10
28
14
288
330
4
State Institution "Khromtau District Department of Architecture, Urban Planning and Construction""
10
0
145
286
431
5
State Institution "Khromtau District Department of Economics and Finance"
1
0
7
0
7
6
State Institution "Khromtau District Department of Culture, Language Development, Physical Culture and Sports"
10
0
667
291
958
7
State Institution "Apparatus of Akim of Khromtau district"
2
0
0
10
10
8
Akimats of cities, rural districts
5
132
0
22
154
Total
63
160
949
2430
3539
For the 3rd quarter of 2021, there were no facts of violations of the deadlines for the provision of public services (for the 1st quarter of 2020-0).
The action plan for quality control of public services for 2021, approved by Order No. 22 of March 15, 2021 for the district includes 12 state institutions. For the 3rd quarter of this year, control measures were carried out in 2 state institutions.(total -14, for the 3rd quarter of 2020-5)
During the control event, no facts of violation of the procedure for the provision of public services were revealed (for Q2 2020 -33). (the number of violations depends on the objects of control). Following the results of the control event, recommendations are given.
For the 3rd quarter, there was no information about complaints about the quality of public services.
In order to improve the quality of public services provided in the district, a number of measures have been identified and approved, so district action plans for improving the quality of public services and a district media plan for public awareness of public services provided in the district have been developed and approved. During the 3rd quarter, 7 events were held, the coverage of the population was 63 people.
A banner has been placed in all rural districts and in the district center in order to increase the popularization of electronic services.
In order to improve the quality of the provision of public services, increase the level of awareness of citizens about the services provided and update the provision of services in electronic form in the Khromtau district department of the state corporation "Government for Citizens", the action "Reception of citizens" is held once a month. Specialists of regional state bodies and the state corporation are involved in these events.
Since the beginning of the year, the district structural subdivision, together with employees of the State Corporation, held a seminar-meeting among specialists providing public services.
"Open Akimat" operates in the building of the district akimat. As a methodological assistance, specialists of the Department of Agriculture and Land Relations; the Department of Architecture, Urban Planning and Construction; the Department of Housing and Communal Services and Passenger Transport, highways advise service recipients, assist in obtaining services by sending applications electronically through the "self-service corner" located in the building.