Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK local executive bodies of the district (hereinafter referred to as MIO) provide 61 types of public services to individuals and legal entities.
Just for the 2nd quarter of 2021 for 61 types of public services provided in the area provided 3 610 services (for the 2nd quarter of 2020 – 1 959).
Of them in electronic format provided 2 649 public services, the share of e-government services accounted for 73.4 % (for the 2nd quarter of 2020 - 1 524).
In order to increase the availability of electronic services, "self-service corners" have been organized in each rural district, and a special responsible specialist has been approved to provide methodological assistance.
For the 2nd quarter of 2021 rendered the state services in paper form - 38, the proportion of users of public services in paper form was 1.1 %. (For the 2nd quarter of last year rendered – 106 services.)
Across the state Corporation provided 923 services, the share of services accounted for 25.5 %. (For the 2nd quarter of last year 329 rendered services).
In the district, public services are provided by 6 departments and their subordinate organizations - 1 and 14 akimats of rural districts, 1 office of the mayor of the city.
n/a Local executive bodies Number of types of services Number of public services rendered
Total
GO GC PEP
1 State Institution "Khromtau district Department of Employment and social programs" 18 0 139 348 487
2 GU "Khromtau district department of housing and communal services, passenger transport and highways" 8 0 0 135 135
3 GU "Khromtau district Department of Agriculture and Land relations " 10 2 8 199 209
4 State Institution "Khromtau district Department of Architecture, Urban Planning and Construction"" 6 0 98 185 283
5 State Institution "Khromtau district Department of Economics and Finance" 1 0 5 0 5
6 State Institution "Khromtau district Department of Culture, language development, physical culture and sports" 10 1 485 192 678
7 State Institution "Office of Akim of Khromtau district" 2 0 0 0 0
8 Akimats of cities, rural districts 6 25 4 1 30
Total 61 28 739 1060 1827
For the 2nd quarter of 2021, there were no facts of violations of the deadlines for the provision of public services.(for the 2nd quarter of 2020-0)
The action plan for quality control of public services for 2021, approved by Order No. 22 of March 15, 2021 for the district includes 12 state institutions. For the 2nd quarter of this year, control measures were carried out in 3 state institutions.(total -14, for the 2nd quarter of 2020-5)
During the control event, violations of the procedure for the provision of public services were revealed - 1 (for the 2nd quarter of 2020-33). (the number of violations depends on the objects of control). Following the results of the control event, recommendations are given.
For the 2nd quarter, there was no information about complaints about the quality of public services.
In order to improve the quality of public services provided in the district, a number of measures have been identified and approved, so district action plans for improving the quality of public services and a district media plan for public awareness of public services provided in the district have been developed and approved. During the 2nd quarter, 17 events were held, the coverage of the population was 159 people. In order to inform the population, 2 articles were published in the local newspaper "Khromtau" (№21,19.05.2021; №14,07.04.2021).
A banner has been placed in all rural districts and in the district center in order to increase the popularization of electronic services.
In order to improve the quality of the provision of public services, increase the level of awareness of citizens about the services provided and update the provision of services in electronic form in the Khromtau district department of the state corporation "Government for Citizens", the action "Reception of citizens" is held once a month. Specialists of regional state bodies and the state corporation are involved in these events.
Since the beginning of the year, the district structural subdivision, together with employees of the State Corporation, has held a seminar-meeting among specialists providing public services 2 times.
"Open Akimat" operates in the building of the district akimat. As a methodological assistance, specialists of the Department of Agriculture and Land Relations; the Department of Architecture, Urban Planning and Construction; the Department of Housing and Communal Services and Passenger Transport, highways advise service recipients, assist in obtaining services by sending applications electronically through the "self-service corner" located in the building.