Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK local executive bodies of the district (hereinafter referred to as MIO) provide 61 types of public services to individuals and legal entities.
In total, 1,827 services were rendered in the 1st quarter of 2021 for 61 types of public services provided in the district (2,223 in the 1st quarter of 2020).
Of these, 1,060 public services were rendered electronically, the share of electronic public services was 58.1% (for the 1st quarter of 2020 - 801).
In order to increase the availability of electronic services, "self-service corners" have been organized in each rural district, and a special responsible specialist has been approved to provide methodological assistance.
For the 1st quarter of 2021, public services were provided, in paper form - 28, the share of users of public services in paper form was 1.5%. (For the 1st quarter of last year, 459 services were provided.)
739 services were rendered through the state corporation, the share of services amounted to 40.4%. (963 services were rendered in the 1st quarter of last year).
In the district, public services are provided by 6 departments and their subordinate organizations - 1 and 14 akimats of rural districts, 1 office of the mayor of the city.
n/a no.
Local executive bodies
Number of types of services
Number of public services rendered
Total
go
GC
PEP
1
State Institution "Khromtau district Department of Employment and Social Programs"
18
0
139
348
487
2
State Institution "Khromtau district Department of Housing and Communal Services, passenger transport and highways"
8
0
0
135
135
3
State Institution "Khromtau District Department of Agriculture and Land Relations "
10
2
8
199
209
4
State Institution "Khromtau District Department of Architecture, Urban Planning and Construction""
6
0
98
185
283
5
State Institution "Khromtau District Department of Economics and Finance"
1
0
5
0
5
6
State Institution "Khromtau District Department of Culture, Language Development, Physical Culture and Sports"
10
1
485
192
678
7
State Institution "Apparatus of Akim of Khromtau district"
2
0
0
0
0
8
Akimats of cities, rural districts
6
25
4
1
30
Total
61
28
739
1060
1827
Facts of violation of the deadlines for the provision of public services for the 1st quarter of this year -1 (for the 1st quarter of 2020-0).
The action plan for quality control of public services for 2021, approved by Order No. 22 of March 15, 2021 for the district includes 12 state institutions. For the 1st quarter of this year, control measures were carried out in 2 state institutions.(total -14, for the 1st quarter of 2020-5)
During the control event, the facts of violations of the procedure for the provision of public services were revealed- 12 (for Q1 2020-5). (the number of violations depends on the objects of control). Following the results of the control event, recommendations are given.
In order to improve the quality of public services provided in the district, a number of measures have been identified and approved, so district action plans for improving the quality of public services and a district media plan for public awareness of public services provided in the district have been developed and approved. During the 1st quarter, 12 events were held, the coverage of the population was 54 people. In order to inform the population, 2 articles were published in the local newspaper "Khromtau" (№ 11, 18.03.2021; №10, 11.03.2021).
A banner has been placed in all rural districts and in the district center in order to increase the popularization of electronic services.
In order to improve the quality of the provision of public services, increase the level of awareness of citizens about the services provided and update the provision of services in electronic form in the Khromtau district department of the state corporation "Government for Citizens", the action "Reception of citizens" is held once a month. Specialists of regional state bodies and the state corporation are involved in these events.
Since the beginning of the year, the district structural subdivision, together with employees of the State Corporation, has held a seminar-meeting among specialists providing public services 2 times.
"Open Akimat" operates in the building of the district akimat. As a methodological assistance, specialists of the Department of Agriculture and Land Relations; the Department of Architecture, Urban Planning and Construction; the Department of Housing and Communal Services and Passenger Transport, highways advise service recipients, assist in obtaining services by sending applications electronically through the "self-service corner" located in the building.