Procedure for appealing public services
Information on the procedure for appealing can be obtained by calling the information and reference service of the single contact center of "electronic government" 1414, 8-800-080-7777 (free call).
In cases of disagreement with the results of the provided public service or incorrect service, the complaint is filed at the choice of the service recipient: to the name of the head of the service provider or to the name of the akim of the corresponding administrative-territorial unit or to the egov.kz portal
In cases of disagreement with the results of the provided public service, the service recipient has the right to go to court in the manner prescribed by law.
The complaint is addressed to an official who is responsible for resolving the issues raised in the complaint.
The complaint contains the last name, first name, patronymic (if available in the identity document), the mailing address of the service recipient, contact numbers (if any), the date of filing the complaint and the signature of the service recipient.
When filing a complaint, indicate the position, surnames and initials of officials, whose actions or inactions are being appealed, the reasons for the appeal and the requirements.
When submitting a complaint to the office of the service provider, confirmation of the acceptance of the complaint is the issuance of a coupon indicating the date and time, the surname and initials of the official who accepted the complaint to the public service recipient who submitted the complaint. Information on the progress of the complaint can be obtained from the officials of the office of the respective service provider.
When sending a complaint through the portal, information on the progress of the complaint (a mark on delivery, registration, execution, result of consideration) is available in the "personal account" of the service recipient.
The consideration of complaints is carried out in the manner and terms provided for by the "Administrative procedural procedural code of the Republic of Kazakhstan", taking into account the specifics established in article 25 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services".