The system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism
Recently, cases of Kazakh tourists remaining in foreign countries without paid accommodation or a return ticket have become more frequent, when due to the fault of unscrupulous tour operators. To solve this problem, a system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism was introduced by law, the administrator of which was the corporate fund "Turistik Kamkor".
The system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism is a set of legal relations between citizens of the Republic of Kazakhstan, travel agents, tour operators, tour operators-charterers, the administrator of the system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism and the authorized body ensuring the protection of the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism.
An agreement is concluded with each tour operator, a participant of the Turistik Kamkor fund, according to which the fund assumes the obligation to export Kazakhstani tourists from abroad in case of unforeseen circumstances or bankruptcy of the tour operator. The contract is supported by a special certificate issued to the tour operator after the conclusion of the contract. The system requires a mandatory bank guarantee for the tour operator – 5,000 MCI, and the tour operator-charterer – 15,000 MCI.
So, for the export of citizens of the Republic of Kazakhstan who are tourists, a special account is created, which is formed from transfers – 0.5 MCI from each tourist product formed by a tour operator or tour operator-charterer and sold by a travel agent to a citizen of the Republic of Kazakhstan.
The tour operator is obliged to give tourists a tour code - a certain numeric number that will be located on the website of the system administrator, and by which it will be possible to get all the information not only about the tourist but the tourist himself will be able to get information about the tour and the tour operator. With the help of turkod, he will be able to check whether the tourist product is in the register of sold tours and whether it is protected by the fund. If he found himself in the registry, then he can safely leave, knowing that he will be protected in a difficult situation.
If the company does not join the fund, it will be a violation of the current legislation. For this purpose, monitoring and spot checks will be carried out. According to the legislation, companies may be deprived of a license for tour operator activities.
Actions to protect the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism include:
- export of citizens of the Republic of Kazakhstan who are tourists from the territory of the country (place) of temporary stay to the territory of the Republic of Kazakhstan by air, rail, road or water transport;
- provision of accommodation (temporary residence) for citizens of the Republic of Kazakhstan who are tourists in a hotel or other place of accommodation for a period before the start of export to the territory of the Republic of Kazakhstan (if the period of forced waiting for export is more than 8 hours – during the day and more than 6 hours – at night);
- delivery of citizens of the Republic of Kazakhstan who are tourists from their location in the country of temporary stay to the point of export to the territory of the Republic of Kazakhstan;
- catering of citizens of the Republic of Kazakhstan who are tourists (if the period of forced waiting for export is more than 4 hours).