Procedure for appealing public services
Clarification of the procedure for appealing decisions, actions (inaction) of officials of the service provider, as well as assistance in the preparation of the complaint are carried out by specialists of the service provider located at the addresses indicated in the passports of public services on the Internet resource of the Land Relations Department www.gov.kz / in the "Public services" section.
Information on the appeal procedure can be obtained by calling the information and reference service of the unified contact center "electronic government" 1414, 8-800-080-7777 (toll-free).
In cases of disagreement with the results of the rendered public service or incorrect service, the complaint is filed at the choice of the service recipient: in the name of the head of the service provider or in the name of the akim of the corresponding administrative-territorial unit or on the egov portal.kz
In cases of disagreement with the results of the rendered public service, the service recipient has the right to apply to the court in accordance with the procedure established by law.
The complaint is addressed to the official whose competence includes the resolution of the issues raised in the complaint.
The complaint specifies the surname, first name, patronymic (if present in the identity document), postal address of the service recipient, contact phone numbers (if any), the date of filing the complaint and the signature of the service recipient.
When filing a complaint, the position, surnames and initials of the officials whose actions or omissions are being appealed, the motives of the appeal and the requirements are indicated.
When submitting a complaint to the office of the service provider, confirmation of acceptance of the complaint is the issuance of a coupon indicating the date and time, surname and initials of the official who accepted the complaint to the recipient of the public service who filed the complaint. Information on the progress of the complaint can be obtained from officials of the office of the relevant service provider.
When sending a complaint through the portal, information about the progress of the complaint (a note on delivery, registration, execution, result of consideration) is available in the "personal account" of the service recipient.
Consideration of complaints is carried out in accordance with the procedure and terms provided for By the Law of the Republic of Kazakhstan dated January 12, 2007 "On the procedure for considering appeals of individuals and legal entities", taking into account the specifics established in Article 25 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services"