Over 23 million public services have been provided to Kazakhstanis in PSC and special centers.
In 2024, more than 15 million public services were provided through Public Service Centers, including specialized ones. Kazakhstanis received over 8 million more services through the self-service sectors of Connection point.
By the way, PSC accounted for about 11.5 million services, and about 3.7 million services were provided by special centers. It should be noted that the top 3 public services include: vehicle registration, registration of passports and identity cards, as well as receiving and revoking EDS. The largest number of appeals was recorded in Almaty, Astana, Shymkent and Turkestan region.
"For the State Corporation, the comfort and convenience of customers is a priority. We are constantly developing and improving our services to make them more accessible and convenient. Our goal is to provide everyone with the opportunity to receive services, while ensuring the safety and transparency of all processes," said Aybat Ilyasov, Deputy Chairman of the Board of the Government for Citizens State Corporation.
It should be noted that the State Corporation is constantly implementing innovative solutions aimed at improving the quality of public services. For example, the functionality of the PSC mobile application has significantly expanded. In addition, the practice of personal managers has been introduced in public service centers and special centers, which increases the level of individual approach and improves the process of receiving services.
