INFORMATIONAL MESSAGE
Over 90 percent of the services are provided by the depositors of JSC "UAPF" online
Despite the ongoing quarantine in some cities of Kazakhstan due to the spread of coronavirus infection (COVID-19), depositors of the Unified Accumulative Pension Fund receive services in full.
As of June 1, 2020, over 90% of the UAPF services are provided in electronic format. Thanks to advanced modern technologies and the smooth operation of the fund's information systems, depositors can receive most of the services without leaving home.
In the first five months of 2020 alone, over 8.2 million services were provided to UAPF depositors, or rather 8,264,756. This is 7.3% higher than last year. Of all services, 91.1% or 7.5 million were provided in electronic format. At the moment, the most popular service is obtaining an extract from an individual pension account: more than 7.7 million times depositors have chosen this service. Compared with the figures for June 1, 2019, the figure increased by 22.6%. Almost 7.5 million times the statement was received electronically.
Recall that in your Personal Account, both on the website and in the UAPF mobile application, you can get not only an extract, but also a number of services provided by the UAPF. For example, make changes and additions to your details, get a certificate of the presence of an IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, track the status of the application for payment and (or) relocation, and much more.
It should be noted that one of the tasks of the UAPF is to provide high-quality consulting services and the development of information channels for depositors and recipients of the Fund. So, for five months of this year, compared to the same period last year, the number of depositors' requests through feedback channels increased almost twice, 558,005 requests in 2020, against 253,063 requests for the same period in 2019.
Depositors and recipients of the UAPF can get advice at the call center at number 1418 (Toll-free in Kazakhstan), as well as consultations can be obtained on the corporate website www.enpf.kz , via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, VKontakte, and on the official pages of the EPPF on social networks Instagram, Facebook, VKontakte, Twitter Telegram, Odnoklassniki.
UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )