In Kazakhstan, the gradual lifting of quarantine restrictions has begun in recent weeks. At the same time, it is very important to take into account the current situation with the spread of coronavirus infection (COVID-19) and the ongoing quarantine in some cities of our republic. In this regard, the Unified Accumulative Pension Fund informs that in five regional branches (Akmola, Aktobe, Kostanay, Kyzylorda and North Kazakhstan regions) and a branch of the city of Nur-Sultan, a gradual transition to full-time servicing of depositors and recipients of the Fund has begun.
We note that the UAPF introduces a number of restrictive measures in these branches, in particular, admission is carried out by appointment. This is very easy to do on the enpf corporate website.kz literally in two or three clicks. By clicking on the "Electronic services" tab, you can click on the banner "Book a queue for service", then you can independently choose the time convenient for you to visit our branch. The working hours of branches are from 9:00 to 18:00, Saturday and Sunday are days off.
Note that during the lunch break from 13:00 to 14:00, the operating room will be closed for ventilation, wet cleaning and disinfection/quartz treatment. In addition, two technical breaks of 15 minutes each in the first and second half of the day are provided for disinfection of work surfaces, chairs, door handles, handrails, etc., ventilation of premises.
In other regions, up to and including June 15, JSC "UAPF" has left a number of restrictive measures. Thus, in order to protect the life and health of citizens, as well as to ensure the safety of the population, the Fund's divisions carry out contactless acceptance of documents, with the involvement of no more than 50% of the full-time staff of the branch office to work in the office.
The mode of operation of branches for contactless service on weekdays from 9:00 to 18:00 with a lunch break from 13:00 to 14:00. You can get acquainted with the addresses of branches operating in contactless mode on the website enpf.kz .
On-duty employees of the Fund, by appointment, carry out contactless reception of documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and principles of social distancing. Services that cannot be obtained online include:
– registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
– registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
– registration of applications for the appointment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan (in exceptional cases, at the request of the consumer of the Fund's services);
– registration of applications for the transfer of pension savings from JSC "UAPF" to insurance organizations;
Other types of services of the ENPF, for example, obtaining an extract from an individual pension account, changing details, concluding pension security agreements at the expense of the pension Fund, etc., you can get online without leaving home via the ENPF mobile application and a Personal Account posted on the corporate website of the Fund www.enpf.kz (step-by-step instructions on the order of receipt electronic services are attached in the relevant sections).
In addition, the Fund's employees are always ready to provide depositors (recipients) with advice on the issues of the accumulative pension system and remote support for obtaining electronic services of the Fund through:
1) appeals by telephone from the on-duty employees of regional offices (a list of which is posted on the enpf website.kz);
2) appeals to the Fund's call center by the short number 1418;
3) chatbot in Whats app, Viber, Facebook, VKontakte by phone number
+7 777 000 14 18;
4) online consultant on the corporate website of the Foundation www.enpf .kz;
5) by sending requests by e-mail to enpf@enpf.kz;
Facebook Instagram, VKontakte, twitter Telegram, Odnoklassniki. 6) accounts in social networks: Instagram, Facebook, VKontakte, twitter Telegram.
Additionally, it is provided to receive the services of the UAPF by sending a package of documents by mail (JSC "Kazpost") with the possibility of preliminary online verification of the package of documents on the corporate website of the Fund.