As of May 1, 2020, the Unified Accumulative Pension Fund performs almost 90% of its services in electronic format. Despite the state of emergency and quarantine imposed in Kazakhstan, the number of services received by UAPF depositors not only did not decrease, but even increased compared to the same period in 2019. An established system of providing services in electronic format played a leading role in this.
In the first four months of 2020, over 7 million services were provided to depositors and recipients of the UAPF, or rather 7,086,954. This is 15.3% higher than last year. 6.4 million services were provided in electronic format. At the moment, the most popular service is obtaining an extract from an individual pension account, more than 6.5 million times depositors have chosen this service. Compared with the figures for May 1, 2019, the figure increased by 26%. Almost 6.3 million times the statement was received electronically. This suggests that the fund's depositors appreciated the advantages of a Personal Account both on the website and in the UAPF mobile application, because any citizen can literally get an extract in two or three clicks and control their savings.
Recall that in your Personal Account you can get not only an extract, but also a number of services provided by the UAPF. For example, make changes and additions to your details, get a certificate of the presence of an IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment and (or) relocation, and much more.
In addition, for the past year, the procedure for opening a pension account in the UAPF has been simplified. In accordance with the amendments to the Law on Pension Provision of the Republic of Kazakhstan, in order to open an IPS for accounting of mandatory pension contributions, an individual from January last year does not need to contact the service offices of the UAPF in order to file an application for the opening of an IPS. Now, if an individual does not have an IPS in the UAPF, then it opens automatically upon receipt of the first installment. Thus, over 1 million IPS were opened in the first four months of 2020, which is almost 12 times higher than last year.
It should be noted that despite the termination of the state of emergency, the quarantine regime remains in the cities of Kazakhstan. For this reason, and also taking into account the current situation with the spread of coronavirus infection (COVID-19), the EPPF has left a number of restrictive measures and informs that in order to protect the life and health of citizens, as well as to ensure the safety of the population, the Fund's divisions carry out contactless reception of documents, with the involvement of no more than 50% of specialists in the office from the full-time number of the branch office.
On-duty employees of the Fund, by appointment, carry out contactless reception of documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and principles of social distancing. Services that cannot be obtained online include:
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
- registration of applications for the appointment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan (in exceptional cases, at the request of the consumer of the Fund's services);
- registration of applications for the transfer of pension savings from JSC "UAPF" to insurance organizations.