Now there is a difficult situation in the world with the spread of coronavirus infection (COVID-19), people are sitting at home and do not have the opportunity to go outside. However, this does not prevent UAPF depositors from receiving the full range of services through the fund's electronic services.
As of April 1, 2020, the Unified Accumulative Pension Fund provided 4.7 million services, of which 84.5% (3.9 million) of services were performed in electronic format. Compared to the first quarter of 2019, the growth was 6.8%. As we see, from day to day our investors see the advantage of this particular way of informing.
For example, by registering in your Personal Account, you can receive statements from the IPS and control your savings online in just two or three clicks. Similarly, in the three months of 2020, depositors and recipients of the UAPF received 3.9 million statements from an individual pension account without leaving home. Note that the advantage of a Personal Account is that you can use it as on a corporate website www.enpf.kz , and in our ENPF mobile application.
In your Personal Account, you can get not only an extract, but also a number of other services provided by the UAPF. For example, make changes and additions to your details, get a certificate of the presence of an IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment and (or) relocation, and much more.
Despite the popularity of electronic services, before the introduction of quarantine measures and the state of emergency in Kazakhstan, the UAPF depositors were actively served in our offices. In the first three months of 2020 alone, 646 thousand services were rendered in branches, which is 13.9% of the total volume of operations. It was carried out in the first quarter before the introduction of the state of emergency and field service, during which 74,338 services were provided, an increase of 83.2% compared to last year. More than 200 thousand citizens were held 6802 field presentations for the purpose of information and explanatory work among the population.
Recall that for the past year, the procedure for opening a pension account in the UAPF has been simplified. In accordance with the amendments to the Law on Pension Provision of the Republic of Kazakhstan, in order to open an IPS for accounting of mandatory pension contributions, an individual from January last year does not need to contact the service offices of the UAPF in order to file an application for the opening of an IPS. Now, if an individual does not have an IPS in the UAPF, then it opens automatically upon receipt of the first installment. Thus, over 70 thousand pension accounts were opened in the first three months of 2020, which is 27.6% higher than last year.