The ill-fated coronavirus (COVID-19) has been raging around the world for months. The number of cases has already exceeded one million people. Kazakhstan has not been spared by the insidious disease. In our country, the virus has already reached all regions, and the number of people in hospital beds is only growing. For this reason, the leadership of Kazakhstan decided to introduce a state of emergency in the country, and even quarantine was declared in large cities.
All this, of course, affected the operating mode of the branches of the Unified Accumulative Pension Fund. Due to the threat of the spread of infection, the regional offices of the Fund in the cities of Nur-Sultan, Almaty, and then Shymkent, Aktobe, Karaganda, Taraz, Pavlodar, Kyzylorda and Kokshetau were transferred from the face-to-face reception of documents to the remote mode of servicing and providing pension services to depositors (recipients) on the issues of the accumulative pension system. The remote maintenance mode in these branches will last until the end of the established quarantine mode.
Perhaps new cities will be added to the list as they are included in the strict quarantine regime. But so far, in all other regional divisions of the Fund, taking into account the social significance of the services provided by the Fund, in cases that do not tolerate delay and require face-to-face service, there are on-duty employees who carry out contactless reception of documents by appointment by phone numbers posted on the website enpf.kz . In them, documents are received through a specially equipped and permanently disinfected workplace.
Preliminary registration can be made with the staff on duty at the regional offices (a list of which is also posted on the website enpf.kz ) or specialists of the UAPF call center by the short number 1418 (toll-free in Kazakhstan) or by the number +7 727 356 10 60 (for international and long-distance calls).
It is important to note that contactless acceptance of documents is carried out for the following priority (urgent) types of pension services:
– registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
– registration of applications for the appointment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan;
– registration of applications for the appointment of pension payments in connection with disability;
– registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
– registration of applications for the transfer of pension savings to an insurance company.
In addition, the UAPF provides for receiving the service by sending a package of documents by mail (Kazpost JSC) with the possibility of preliminary online verification of the package of documents on the corporate website of the Fund.
For any questions that have arisen, depositors and recipients of the UAPF can receive an answer by:
1) appeals by telephone from the on-duty employees of regional offices (a list of which is posted on the enpf website.kz);
2) appeals to the Fund's call center by the short number 1418;
3) chatbot in Whats app, viber phone number +7 777 000 14 18;
4) online consultant on the corporate website of the Foundation www.enpf .kz;
5) by sending requests by e-mail to enpf@enpf.kz;
Facebook Instagram, VKontakte, twitter Telegram, Odnoklassniki. 6) accounts in social networks: Instagram, Facebook, VKontakte, twitter Telegram.
Their work schedule: weekdays from 9:00 to 18:00, Saturday and Sunday are days off.
We offer and strongly recommend receiving other types of the Fund's services that are not urgent through online electronic services.
For example, one of the most popular services from the UAPF is obtaining an extract from an individual pension account. At the moment, it is easy to get it without leaving home and in just a couple of minutes. You can get an extract through your personal account on the website enpf.kz . To enter it, it is enough to register on the website and enter your data and password, or use an electronic digital signature (EDS). By the way, EDS can now be obtained online on the e-government portal on the website egov.kz .
If you forgot your password, or if the password does not meet the requirements
security, then you can re-register. To do this, use the link: www.enpf .kz, the "Personal Account" section, the "Registration/Forgot Password" tab, fill in all the fields, specify the email address or mobile phone number registered in the Fund's database, and click on "Send". After receiving a one-time password to the specified email address or mobile phone number, you need to use the "Enter one-time password" tab. To access the online statement, enter the one-time password received via e-mail or SMS and register a new password (if desired).
Next, you can log into your Personal Account and get not only an extract, but also a number of services provided by the UAPF. For example, make changes and additions to your details, get a certificate of the presence of an IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment and (or) relocation, and much more.
You can also get an extract from the IPS on the e-government website egov.kz . However, a number of questions arise in this regard. In particular, why is there a smaller amount indicated in the extracts from the e-government website than in the extract taken from the UAPF website?
The fact is that on the egov portal.kz it is possible to obtain two types of information about an individual retirement account. First, it is "Obtaining a certificate of pension contributions". This certificate contains information about incoming contributions, that is, the amount of your savings is reflected there, excluding investment income. If you want to see the statement taking into account the investment income, we recommend you also on the egov website.kz use another service: "Issuance of information on the status of pension savings (taking into account investment income) of the depositor (recipient) from the unified accumulative pension fund." Moreover, from January 25, 2019, any depositor (recipient) can receive an extract from an individual pension account on the egov website.kz not only with the help of EDS, but also with the use of a one-time SMS password, which will be sent to the mobile phone number of the depositor (recipient) registered in the mGov mobile citizens database after sending the request.
As you know, many people no longer use a computer or laptop. For ENPF depositors, who are much more comfortable and accustomed to receiving all services via smartphones or tablets, there is a simple and functional ENPF application. It is available in two languages: Kazakh and Russian, on Google Play or AppStore.
To register in this mobile application, the user can use a one-time password, which will be sent to his mobile phone via SMS message. There are two authorization methods available in the mobile application: enter an IIN and password, or use an electronic digital signature, you can also use the subsequent login via Touch ID for Android and IOS and Face ID for IOS, if available on a mobile device.
On the UAPF website and in the mobile application, you can not only get an extract from an individual pension account, but also view current indicators on pension assets, find out the latest news, addresses and contacts of all branches and service centers of UAPF JSC, calculate your future pension using a forecast pension calculator, ask an online bot that will answer the most frequently asked questions, and much more.