As of January 1, 2020, the Unified Accumulative Pension Fund provided 16.9 million services, of which 80% (13.6 million) of services were performed electronically. Compared to 2018, the growth was 36%. However, many depositors still prefer a personal appeal to receive pension services. On average, about 13 thousand operations were performed daily in the offices of the UAPF throughout Kazakhstan.
In April 2019, in order to cover pension services in remote settlements of the country, the EPPF and Kazpost launched a joint project to provide services to depositors and recipients of the EPPF in Kazpost offices. After the training of Kazpost operators, pension services were introduced in settlements where there are no service centers of the Fund and now current and future depositors can receive various services of the UAPF, including, for convenience, changing the methods of informing to an electronic format. Thus, 1,298 services were rendered with the help of transfer agency services.