In 2020, the Akimat of the city of Zhanaozen and the offices of the akims of the villages of Tenge, Rakhat, Kyzylsai provided:
In total, 76 types of public services, 41 of them by local executive bodies, 26 through the PSC, 42 through the portal of "electronic government.
The total number of services rendered is 54,454, including 18,989 by local executive bodies, 6,081 through the PSC, and 29,384 through the e–government portal.
Information on the explanatory work carried out for 2020
The number of explanatory measures taken to improve the quality of public services in 2020:
In total – 51, of which, publications in the newspaper – 7, actions "open day" – 2, round table – 6, television – 6, meeting – 6, seminar – 4, video – 1, exchange of experience - 19. The coverage of the population is 381.
Information on the control measures carried out for 2020
According to the Order of the Minister of Civil Service Affairs of the Republic of Kazakhstan dated December 8, 2016 No. 78 "On the rule of state control over the quality of public services", an action plan for internal control was approved by the order of the Akim of Zhanaozen dated September 14, 2020 No. 53n/k.
The total number of objects of control measures is 6.
The total number of detected violations is 95, of which:
- facts of the claim of documents not provided for by the approved standard of public service – 68;
- facts of the claim of documents that can be obtained from information systems – 8;
- facts of violations of other legal requirements in the provision of public services – 19.
The number of recommendations developed based on the results of control measures, in total – 19, of which:
Executed – 19.