Information on the results of control measures for the quality of public services in the Abai region
for the 1st quarter of 2023
In the Abai region in the first quarter of this year, local executive bodies carried out 24 control measures for the quality of public services.
The number of objects of control measures is 24, of which:
Local executive bodies – 15, including:
Subordinate organizations – 9.
The number of violations identified – 178, of which:
1) facts of violations of the deadlines for the provision of public services – 3;
2) facts of rendering services with an incomplete package of documents – 32;
3) facts of reclamation of superfluous documents – 3;
4) facts of unjustified refusal to provide public services – 5;
5)facts of violation of procedures (business processes) for the provision of public services - 120;
6) facts of violations of other legal requirements in the provision of public services - 15.
The number of disciplinary penalties imposed based on the results of control measures is 7, of which:
reprimand – 2;
remark – 5.
The number of persons brought to disciplinary responsibility is only 7, of which:
employees of local executive bodies – 3;
employees of subordinate organizations – 4.
Based on the results of the control measures, 49 recommendations were developed to eliminate the identified violations, the causes and conditions that contribute to their commission, and to improve internal procedures for the provision of public services.