Report on the activities of state bodies of Borodulikhinsky district on the provision of public services for 12 months of 2022
According to the Decree of the Government of the Republic of Kazakhstan No. 983 dated September 18, 2013, 174 types of public services were provided by local executive bodies and subordinate organizations in 2022.
For 12 months of 2022, 25,870 public services were provided to the population of Borodulikhinsky district by local executive bodies:
- of these, 173 public services were provided in paper form through the office of the service provider, but which could be provided through the e-Government web portal and (or) the Government for Citizens State Corporation.
- through the GC "Government for Citizens" - 1950;
- in electronic format – 23747 services, including 21328 through the portal of "electronic government", 601 in electronic form through the GBD "E-licensing", rendered electronically through the information systems of the service provider – 1818.
The share of services rendered in electronic format from the number of services provided on an alternative basis through the "e-government portal" was 91.7%.
32798 public services were provided through self–service corners.
Public services provided to the population through the GC "Government for Citizens"
On the territory of the Borodulikha district, 1 PSC, located in the village of Borodulikha, operates to provide public services to the population. 687 types of public services are provided through the state corporation.
Carrying out control measures
In the Borodulikhinsky district, the department of organizational work, information technology and monitoring of the provision of public services through the IP "Monitoring" (reports No. 3, 15, 17) monitors the prevention of violations of the deadlines for the provision of public services.
According to the plan of control measures for the quality of public services, approved by the order of the chief of staff of the akim of the district No. 69-r of 09 December 2021 in 2022, 9 control events were held in rural akimats and independent departments.
According to the results of the control measures carried out, no violations were detected. The heads of state institutions, following the results of the control measures carried out, were recommended to strengthen control over the timely and high-quality provision of public services to the population.
Violation of the deadlines for the provision of public services
In September, 2022, the office of the akim of Borodulikhinsky district for the state service "Granting deferral from conscription" committed 1 violation of the deadline. For this public service, the responsible executor was brought to disciplinary responsibility in the form of a warning about incomplete official compliance, since he had already had a disciplinary penalty in the form of a remark.
Improving the legal literacy of the population
In order to increase the legal literacy of citizens, as well as to provide legal assistance to socially vulnerable segments of the population in solving vital issues, information and explanatory work is systematically carried out. So, in addition to other state bodies of the district, rural akimats and independent departments on the official page of the akimat of Borodulikha district conducted direct, which were simultaneously posted on social networks Facebook Instograms. In 2022, 18 live broadcasts were held.
Improving the quality of public services
To improve the quality of public services, in June 2021, the office of the akim of the Zhezkentsky settlement district created an open office "Service Akimat", which allowed the population of the village to receive all types of public services in one place.
In October 2021, the office of the akim of the district, together with JSC NIT, increased the bandwidth of the communication channel of the ETS network in 9 rural districts from 512 kb/sec to 1024 kb/sec and in the housing, PT and AD department of the district from 1024 kb/sec to 2048 kb/sec. The increase in the bandwidth of the communication channel made it possible to work out public services in information systems more quickly. In other rural districts and independent departments, an increase in Internet speed is not required.
In the akimats of Podborny, Dmitrievsky s/o, Zhezkent, representatives of Kazakhtelecom JSC installed PODAS (public access point), which will also allow service recipients to independently receive public services in one place.
The measures taken in the district to improve the quality of public services are continuing, monitoring on the timely and high-quality provision of public services is carried out on an ongoing basis.