More than 23 million public services were provided to Kazakhstanis in public service centers and special public service centers

In 2024, more than 15 million public services were provided through the Public Service Centers, including specialized ones. Kazakhstanis received over 8 million more services through the self-service sectors of the Connection point.

 

By the way, about 11.5 million services were provided by the Public Service Centers, while about 3.7 million services were provided by specialized Public Service Centers. It should be noted that the top 3 public services included: vehicle registration, passport and identity card processing, as well as obtaining and revoking digital signatures. The largest number of requests was recorded in Almaty, Astana, Shymkent and the Turkestan region.

“For the State Corporation, customer comfort and convenience are a priority. We are constantly developing and improving our services to make them more accessible and convenient. Our goal is to provide each person with the opportunity to receive services, while guaranteeing the security and transparency of all processes,” said Deputy Chairman of the Board of the State Corporation “Government for Citizens” Aibat Ilyasov.

 

It should be noted that the State Corporation is constantly implementing innovative solutions aimed at improving the quality of service to citizens. For example, the functionality of the mobile application “TsON” has been significantly expanded. In addition, the practice of personal managers has been introduced in public service centers and special TsONs, which increases the level of an individual approach and improves the process of receiving services.