How to get money back for a poor quality product or service

Each person is a consumer of goods and services. During his life, he makes many purchases, and often not all of them are always successful. Someone boldly goes to the seller and demands to restore violated rights in case of purchasing low-quality products. And some simply prefer not to interfere, because they often do not know their rights.
Within the framework of commodity-money relations, there are many "inconvenient" situations. As a rule, in stores and supermarkets they easily replace defective goods or return their money: a torn box of milk, low-quality or expired products, etc. They will return their money in full if the clothes or shoes do not match your taste or style. The most important thing in such a situation is that you must have a product or fiscal receipt and a return no later than 14 days.
According to Kazakhstani legislation, citizens have the right to return money for goods or exchange them, even if the product is of good quality. This usually happens with non-food products if the color, size or style does not suit you. In addition, it is important that you do not have time to use the purchased product and save the documents for the purchase. This rule does not apply to medicines, socks, underwear, meter-long goods, plants and animals, subscriber devices of cellular communication.
If the seller (manufacturer) does not have the goods required for replacement upon presentation of the request, the replacement must be made within ten calendar days from the date of such a requirement.
It is worth dwelling separately on the details of the examination. The cost of additional quality control of the returned goods is paid by the seller. If as a result of such examination of the goods there are no defects in the goods or after the transfer of the goods to the consumer, it is necessary to establish that the use, storage or actions of third parties or force
the consumer is obliged to reimburse the seller for the costs of the examination, as well as the costs associated with its implementation, the costs of transportation of goods, if it is established that it arose as a result of a violation of the established rules of major circumstances.

The consumer has the right to personally or through his representative participate in the quality control and examination of the goods, as well as conduct an examination of the goods at his own expense.
When replacing a product or accessory, the warranty period is recalculated from the date of its transfer to the consumer, unless otherwise provided by the contract.
The rules for returning or exchanging a damaged, defective product imply a discount or payment for repairing the product. The following are the specifics: in cases where the defects were declared at the time of purchase and the goods were sold at a discount, or in cases where the buyer himself violated the rules of use.
It would be better if you took a photo of the purchase and your stay in the retail establishment. Remember that taking photos in stores is not prohibited. If the receipt is lost or not issued, this will be very helpful. A lost receipt will certainly cause problems with returns and exchanges. In some cases, it is important to prove the expiration date or accurately establish the warranty period. This is very difficult to do when there is no receipt.
You should know that the buyer has the right to declare his defects in the event of damage to the product, the expiration date or warranty of which is still valid. Therefore, it is understandable how important it is to always keep the warranty card. In cases where there is no warranty and an unknown release date, the return is carried out within two years from the date of purchase. The specifics are discussed with the sellers individually, and this is stipulated in the agreements. After the expiration date, less than two years, the goods are subject to return. But you must prove that the damage to the product occurred before the purchase.
To summarize the above, it remains only to remind once again about the decisive role of the fiscal or product receipt, about how to take a photo of the purchase at this outlet. To protect your rights, you must keep the receipts and all documents related to the purchase until the expiration of the warranty period or term. Then it will be easy to prove your case and return the money or exchange the goods.
If the seller refuses to return the money, citizens can contact the Department of Trade and Consumer Protection of the Abay Region about the violation of consumer rights. City of Semey, Abay Street 99. 8 (7222) 35-34-22

Department of Trade and Consumer Protection of the Abay Region