On the results of consideration of applications from individuals and legal entities for 2021 In accordance with the norms of the Administrative Procedural and Procedural Code of the Republic of Kazakhstan, the control department and documentation support, an analysis was made of the appeals received by the office of the akim of the Ayagoz district for 12 months of 2021. In total, during the reporting period, the administration of the akim of the Ayagoz district received 425 appeals from individuals and legal entities, which is 14 appeals or 6.4% less than in 2020 (411). 147 written and oral applications were received from individuals, which is 54 applications or 26.8% less compared to 2020, 30 written applications from legal entities, which is 39 applications or 43% less compared to 2020. Of the 202 appeals, 45 were positively resolved, clarifications were given on 102, on two, a decision was made to terminate the consideration (on the basis of applications received), sent for consideration to other bodies 53. Out of 202 appeals: 178 - statements, 7 complaints (2020 -10), 17 proposals and requests. 29% (59) of the total number of applications were received through the portal "Electronic Government", 69 - on paper, 74 orally at a personal appointment. Through the "Public reception" received 7 appeals. In 2021, 74 individuals were received by the akim and deputies of the akim of the district during personal receptions. Monitoring of appeals of citizens received by the administration of the akim of the Ayagoz district during the reporting period allows us to highlight the topical issues of interest to the residents of the district: 1) Issues of land use in terms of reissuing title documents for peasant and farm enterprises, changing the composition of peasant farms, etc. - 68 (33.6%); All appeals on this issue, in accordance with Article 65 of the Administrative Procedural and Procedural Code, are redirected to the department of land relations for consideration in accordance with the competence. 2) Provision of housing in terms of queuing for housing from the state housing stock, allocation of housing - 32 (15.8%); 3) Issues of labor and employment and social security - 28 (13.8%); 4) General issues of housing and communal services, water supply - 16 (7.9%); 5) General communication issues - 8 (3.9%).