GovTech X: Digital Tools for Public Administration Modernization
As part of the Digital Almaty 2024 forum, a panel session titled "GovTech X: Digital Tools for Public Administration Modernization" took place with the participation of the Minister of Digital Development, Innovations, and Aerospace Industry, Bagdat Musin.
Speakers at the panel session also included the Minister of Digital Development, Communications, and Mass Media of the Russian Federation, Maksut Shadaev, the Minister of Digital Development of the Kyrgyz Republic, Nuriya Kutnaeva, and the CEO of Freedom Holding Corp., Timur Turlov.
Minister Bagdat Musin reported that the indicators of e-government implementation are growing every year. In 2023, 50 million online services were provided, with 92% of services available to citizens literally from their homes. Continuous work is also being done on the implementation of proactive services, with 46 types already available and provided over 2 million times.
"We now have a huge ecosystem of e-government, where alongside government portals, banking applications are included, and other services and startups are starting to enter. As a GovTech leader, we see it as our responsibility to share our expertise and even ready-made products. In 2023, three systems were transferred to the Republic of Tajikistan: SDU, Smart Bridge, GOV.kz. We offer successful and proven products to our partner countries free of charge," said Bagdat Musin.
The Minister also noted in his speech that the most popular 45 services and government services are available to Kazakh people through second-tier bank applications. For example, the most popular among them is online car sales. According to him, if previously less than 10% of transactions were done online, after reengineering government services and integrating them into bank applications, the share of online sales increased to 75%.
Processes such as obtaining a mortgage, including bank approvals, property re-registration, and placing it in pledge, are also conducted online and within one day. Registering a business has also become available through bank applications.
All these achievements became possible thanks to the key components of Kazakhstan's e-government: the integration platform Smart Bridge (with over 1700 business connections to government services, allowing businesses to create new products and services), Smart Data Ukimet (space for cross-data analysis and decision-making support), GOV.kz (a unified platform for the websites of all government bodies operating to a unified standard), E-Notary (digital notary), E-Otinish (the principles of a hearing state), E-Densaulyk (access to personal medical data), and E-Salyk (tax wallet).
All these services are available in our Egov superapp: 850 services, 31 digital documents equivalent to paper ones, a marketplace for government services. This includes fully online notarial services, a tax wallet, and filing appeals to government agencies in a couple of clicks. In Kazakhstan, more than 4 million people use the eGov mobile app every month.
«Now we are integrating all existing components into a unified GovTech platform – KazTech, where transparent regulations and rules are already being implemented. According to our assessment, approximately 40% on average in each project involves the automation of similar processes and requirements,» concluded Bagdat Musin.
MDDIAI Press service